Overview

Vivi provides a structured set of payment options for funding your account and withdrawing winnings. All transactions are subject to applicable laws and Vivi's verification requirements. Where processing times or limits are stated, they reflect standard conditions and may vary by jurisdiction, method, and regulatory checks performed on the account.

Accepted deposit methods

• Card payments
  • Minimum deposit: €10 (or equivalent in local currency).
  • Maximum per transaction: €4,000; maximum per 24 hours: €8,000.
  • Processing time: instant; funds appear in your balance immediately after confirmation.
  • Fees: deposits are fee-free unless otherwise published in the payment portal at the time of the transaction.
  • Notes: the card used for deposit must be registered to the account holder; additional verification may be requested for large deposits or unusual activity.
• E-wallets
  • Minimum deposit: €10.
  • Maximum per transaction: €5,000; maximum per 24 hours: €10,000.
  • Processing time: instant to within 24 hours depending on the wallet provider.
  • Fees: deposits are generally fee-free; withdrawal fees, if any, are disclosed prior to confirmation.
  • Notes: ensure the wallet account is registered in the same name as your Vivi account. Additional identity checks may apply for large top-ups.
• Bank transfers
  • Minimum deposit: €20.
  • Maximum per transaction: €20,000; maximum per 30 days: €150,000.
  • Processing time: deposits typically settle within 1–3 business days; withdrawals typically 2–5 business days once approved.
  • Fees: deposits are typically fee-free; withdrawals may incur a fixed per-transaction fee and will be disclosed before confirmation.
  • Notes: bank transfers may require additional verification for security and anti-money laundering compliance.

Withdrawals

• General
  • Minimum withdrawal: €20.
  • Maximum withdrawal per 24 hours: €10,000; per 30 days: €100,000 (subject to account status and verification).
  • Processing time: withdrawals are reviewed by Vivi’s compliance team; standard processing is 1–3 business days for verification and 2–5 business days for bank transfers, depending on the method.
  • Fees: a method-dependent withdrawal fee may apply; the exact fee is displayed before confirmation.
  • Notes: withdrawals are limited to the payment method registered on the account; if you need to change the withdrawal method, contact support and complete required verification.

Verification, security and compliance

To protect players and ensure regulatory compliance, Vivi may require identity and address verification prior to processing withdrawals or larger deposits. Acceptable documents include government-issued photo ID and a recent proof of address. KYC checks may be performed at onboarding and periodically thereafter. Continued activity may trigger additional verification requests.

Currency, localization and limits

Transactions are conducted in the currency selected for your Vivi account unless an unsupported currency is requested and converted in accordance with Vivi’s current exchange rules. Localized payment options and limits apply based on jurisdiction and payment provider capabilities. If a currency conversion is required, exchange rates and any related fees will be disclosed before the transaction is completed.

Fees and chargebacks

Deposits are generally free of charge. Withdrawals may incur a per-transaction fee or percentage-based charge depending on the chosen method. Vivi reserves the right to adjust fees with prior notice. Chargebacks or reversal requests may trigger additional verification and could delay or prevent funds from being released.

Disputes and support

For any questions about payments, processing times, or discrepancies, contact Vivi’s support team through the account portal. Support hours and response times are published in the help section of the platform. All payment-related inquiries are handled in accordance with Vivi’s privacy and data protection policies.