About Vivi

Vivi is a modern online casino offering a broad library of slots, live dealer games, and classic table titles. The platform is built for smooth play on desktop and mobile, with a focus on fair, responsible gaming. You’ll find robust security, regular audits for fairness, and a support team available around the clock to help with questions or issues.

Getting started and keeping your account secure

Ready to join Vivi? Here’s a simple path to start and keep your account safe.

• Register: click Sign Up, enter your email, create a strong password, choose your currency, and verify your email to activate your account.
• One account policy: Vivi supports one account per person to protect you and the casino from fraud.
• Secure access: enable two-factor authentication in your Profile settings for an extra layer of protection.
• Quick start: use the quick-deposit flow to register, fund your account, and claim a welcome bonus in one streamlined step.

If you forget your password, use the Password Recovery option on the login page. If you can’t access your account, contact Vivi’s 24/7 support for fast help.

Deposits, withdrawals and limits

Manage your funds confidently with a range of safe payment methods and clear limits.

• Payment options: Vivi supports major cards, popular e-wallets, and bank transfers. All transactions are secured with industry-standard encryption.
• Minimums and fees: the minimum deposit is $10. Vivi does not charge fees on deposits or withdrawals, but payment providers may apply their own charges.
• Processing times: deposits are usually instant or a few minutes. Withdrawals typically take 24–48 hours for e-wallets and 3–5 business days for bank transfers.
• Withdrawal limits: daily withdrawal cap is $5,000 and a weekly cap of $20,000. Higher limits may require additional verification.
• Identity checks: you may be asked to provide a photo ID and proof of address to speed up withdrawals. Upload these documents in your account when requested.
• View activity: open the Cashier section to review all deposits, withdrawals, and bonus activity in one place.

Bonuses and promotions

Vivi’s promotions are designed to boost your play. Here’s how to make the most of them and what to expect.

• Welcome offer: make a qualifying first deposit (for example, a minimum of $20) to unlock a matched bonus and bonus spins. The exact package varies by promotion, and details appear in the Promotions tab.
• Wagering and game contributions: bonus funds typically come with a playthrough requirement (commonly around 30x). Games contribute differently to playthrough—slots usually count fully, while table games contribute at a reduced rate. Check the current terms for each promotion.
• Claiming bonuses: bonuses can be claimed after you deposit, either automatically or by visiting the Cashier and selecting the offer. In some cases a promo code may be required; the latest steps are shown in the promotion details.
• Expiration and eligibility: promotions have expiry dates and may be restricted by country. Always review the Terms and Conditions before claiming.